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930 Pleasant Valley Rd, Harrisonburg, VA 22801, USA Req #9807 Wednesday, April 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Maintenance "A" Technician Packaging Corporation of America 930 Pleasant Valley Rd Harrisonburg, VA 22801 Pay and Benefits Pay Range = $31.62- $36.37 based on mechanical and electrical skills and experience. Excellent Benefits Package (Health, Dental, Optometry) 401K Plan 1.5 Pay over 8 hrs. and over 40 1.5 Pay Saturday and Sunday 1.5 Pay Holidays + additional OT over 8 hours on holidays Uniforms Provided PCA provides paid training to help technicians advance through the skill levels and achieve higher pay. Technicians supply their own basic hand tools. PCA provides a tool stipend (or replacement) to help technicians maintain basic hand tools. PCA provides all special and heavy tools. PCA provides Safety shoes and Safety Glass stipends PCA provides Uniforms for Maintenance Technicians Responsibilities This position is based at the PCA Box Plant located in Harrisonburg, VA. This position will perform a variety of maintenance tasks including diagnosing, repairing, rebuilding, or replacing mechanical, electrical, hydraulic, and Pneumatic systems on plant equipment. Technicians work as part of a team to safely perform Preventive Maintenance Activities as well as answer break down calls in a Production Environment. All Maintenance Technician positions are multicraft and training is provided to develop these skills. Basic Qualifications 2+ Years' experience in successfully troubleshooting and repairing industrial machinery. A Technical Degree in the Mechanical or Electrical Trades is a plus. The production schedule is 3 shifts. Maintenance Technicians are placed on shifts according to plant needs and seniority. Opportunities to change shifts are available when organization changes occur or production schedules change. Be Authorized to work in the US. Experience in the Corrugated Packaging or Printing Industry is a plus. All applicants must apply at Careers.packagingcorp.com to be considered . All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

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MAINTENANCE A TECHNICIAN

5555 W 73rd St, Bedford Park, IL 60638, USA Req #9810 Wednesday, April 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust This job posting is for a Flexo Folder Gluer Helper position at our Chicago Sheet plant located at 5555 W 73rd St. Bedford Park, IL 60638. Position is for 3rd shift (11:00PM-7:00AM) Pay from $20.56/hr based on skills and experience plus shift differential Excellent Benefits Package including Health, Dental, Vision, and 401K Plan. 1.5 pay over 8 hours, over 40 hours and weekends. 1.5 pay on holidays, plus additional overtime over 8 hours on holidays. Stipend for safety shoes Principle Accountabilities: Set-up rails, print, and die cut section on Flexo accurately in accordance with proper setup techniques. Inspect all dies before and after run to ensure that any necessary repairs are made before the next run. Ensure all bolts for cutting dies are in place and tightly secured. Monitor box quality, including, but not limited to, loose liner, warp, correct size, and print. Check rolls for damage. Maximize the utilization of equipment by operating the machinery at available capacity and speed. Assist Operator, Assistant Operator and Utility with job duties on the machine. Complete necessary reports in an accurate and timely manner, including but not limited to: Production Data Machine Operational Status, Safety Data, Quality Data. Turn in maintenance work orders to supervision for needed repairs. Comply with all company policies and procedures, including safety and maintaining good housekeeping. Adhere to production schedule and make recommendations for optimizing the schedule to meet cost, quality and service goals. Report any unusual scheduling issues to Supervisor. Basic Qualifications: High school diploma/GED. Experience in a manufacturing environment. Ability and willingness to work overtime on short notice, both during the week and weekends. Ability to work in manufacturing environment, with varying temperatures. Must be authorized to work in the U.S. Preferred Qualifications: Experience in a packaging environment. 6 months experience working on a Flexo machine. Knowledge, Skills & Abilities: Ability to work in a fast-paced environment and handle multiple requests simultaneously. Ability to work within a team and effectively communicate with members. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Machine Helper

610-VALDOSTA MILL-S, 5495 Clyattville Lake Park Rd, 5495 Clyattville Lake Park Rd, Valdosta, Georgia, United States of America &bull; Valdosta, GA, USA Req #9811 Wednesday, April 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking resumes for an Environmental Engineer in our Valdosta, GA. Paper Mill. The Environmental Engineer is responsible for managing all facets of air compliance to ensure that compliance with State and Federal regulations is maintained. The engineer assists the Environmental Manager in strategic planning with emerging regulatory initiatives, day-to-day environmental compliance, and preparing various permit applications and regulatory reports. Principle Accountabilities: Ensure that pulp, power, paper, and all support operations comply with all applicable environmental State and Federal permits and laws. Consult with engineering on capital planning and project implementation for process modifications or upgrades. Assess the need for permitting on projects involving process changes. Implement/communicate to affected operating departments permit conditions and compliance programs for new regulations, including training, recordkeeping, and compliance task scheduling. Prepare and provide operating department management compliance training. Work with team on air issues with environmental agencies regarding data integrity, quality assurance matters, compliance testing plans/results/reports, site inspections, and permit compliance issues. Prepare applications for permit issuance or modification and lead negotiations with regulators on new permit terms and conditions. Oversee the mill's new chemical approval process and Safety Data Sheet Management. Manage required reports, including records retention. Prepare other environmental regulatory reports. Support other environmental areas as needed with reporting, inspections, contractors, etc. Attend training programs as necessary. Support the Mills' goals for safety, environmental, and other areas of need. Effectively manage jobs for the best result at the lowest cost. Look for opportunities to solve issues, reduce costs, and improve planning performance. Solve problems utilizing the mill's RCFA program. Effectively manages contractors for performing jobs. Performs other responsibilities as needed. Basic Qualifications Bachelor's degree in physical science, environmental engineering, environmental science, chemical engineering, pulp & paper science, chemistry, or equivalent education and experience required. A minimum of 5 -10 year's experience, or the equivalent, in industrial Environmental Engineering. Experience using Microsoft Excel, Outlook, PowerPoint, Word, and Parc View, Successful completion of drug screen required and authorization to work in the U.S. Preferred Qualifications Pulp & Paper industry experience preferred. An understanding of industrial air pollution, pollution control measures, and current air quality regulations, water, wastewater, stormwater, waste/landfill, hazardous waste, radioactive materials, CERCLA, EPCRA, and SPCC is strongly desired. The successful candidate must possess the following Knowledge, Skills & Abilities: Ability to work well under pressure and within time constraints, multitask and build sound relationships with internal and external customers. Ability to exhibit excellent communication, analytical, organizational, and computer skills. Capable of independently making sound decisions through creative problem-solving, ambiguity, and change. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Ability to read and understand technical correspondence, memos, instructions, and reports. Ability to apply skills to continuous process improvement while maintaining maximum levels of safety. Demonstrates leadership skills and abilities. Strong planning and follow-up skills. Excellent people and process management skills. Ability to work in a team environment. PAY & BENEFITS: PCA provides a competitive comprehensive benefits package. Excellent Medical, Dental, and Vision 401k with company matching Retirement Savings Plan Relocation options Educational Assistance Program 11 paid holidays 3 week's vacation Employee Assistance Program (EAP) All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

ENGINEER-ENVIRONMENTAL (Valdosta Mill)

376-SALT LAKE-H, 4654 West 1525 South, 4654 West 1525 South, Salt Lake City, Utah, United States of America Req #9818 Wednesday, April 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work any shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL LABOR

451 N 5600 W, Salt Lake City, UT 84116, USA Req #9820 Wednesday, April 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work any shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

610-VALDOSTA MILL-S, 5495 Clyattville Lake Park Rd, 5495 Clyattville Lake Park Rd, Valdosta, Georgia, United States of America &bull; Valdosta, GA, USA Req #9821 Thursday, April 4, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking resumes for an Accounting Co-op(s) in our Valdosta, GA. Paper Mill. Principle Accountabilities: Prepared and record accounting transactions Ensure the integrity of accounting records for completeness Ensure accuracy, and compliance with accepted accounting policies and principles Perform accounts receivable, accounts payable, credit, and collection duties May perform other duties and responsibilities as assigned Basic Qualifications: Currently enrolled majoring in accounting program Broad understanding of accounting principles, theories, concepts, and practices Must be a student in good standing with the University The student will have either completed the Freshman year or will have completed the Freshman year when co-op begins Experience using Microsoft Excel, Outlook, PowerPoint, Word, and Project Successful completion of drug screen required and authorization to work in the U.S. A minimum grade point average of 3.0/4.0 Preferred Qualifications: Pulp & Paper industry experience preferred Accounting Experience preferred The successful candidate must possess the following Knowledge, Skills & Abilities: Ability to be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers Ability to exhibit excellent communication, analytical, organizational, and computer skills. Capable of independently making sound decisions through creative problem-solving, ambiguity, and change. Ability to work in a fast-paced environment and handle multiple requests simultaneously. Ability to read and understand technical correspondence, memos, instructions, and reports. Ability to apply skills to continuous process improvement while maintaining maximum levels of safety. Demonstrate leadership skills and abilities. Strong planning and follow-up skills. Excellent people and process management skills. PCA provides a competitive comprehensive benefits package. PAY & BENEFITS: Salary Range: $26.00 hr. Seniors, $25.00 hr. Juniors and $24.00 hr. Sophomores $1000.00 Monthly Housing Stipend 1.5 pay over 40 hours in a week Reimbursement of Relocation to and from co-op assignment Medical Insurance if eligible 401k with company matching Retirement Savings Plan 11 paid holidays Vacation Time Employee Assistance Program (EAP) All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Accounting Co-op (Valdosta Mill)

Lake Forest, IL 60045, USA &bull; Virtual Req #9644 Friday, April 5, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Position Summary: The Regional Transportation Analyst is responsible for the day-to-day facilitation and coordination of the corrugated division trucking distribution needs. This includes supporting area and divisional operations to identify opportunities for distribution cost saving, accumulating, and analyzing data to identify efficiencies. The Regional Transportation Analyst is also responsible for assessing, organizing, developing current and prospective carrier partners for compliance to provide optimal customer service balanced with cost efficiency. Administrative responsibilities in support of divisional demands are also core to the role. Dimensions: This position is responsible for working collaboratively with carriers and internal stakeholders to maintain required service levels at over 30 PCA manufacturing centers, regionally, in the most cost-effective manner possible. This includes the movement of over 28,500 truckloads annually at a total freight cost in excess of $90 million/ year. Overall, the entirety of the division supports in excess of 85,000 truckloads annually at a total freight cost in excess of $275 million/year. Principle Accountabilities: <ul> <li> Evaluating transportation or shipping needs by facility and assessing freight options to meet the division's needs. </li> </ul> <ul> <li> Conduct ongoing review and assessment of operations to ensure service requirements. This includes preparing/ reviewing carrier service reports, and recommending corrective actions and gaining alignment from field management to resolve problems and increase service. </li> <li> Prepare and issue rate guides and schedules, determine carrier authority, insurance, and liability and assist in carrier identification, contract negotiation, and certification. </li> <li> Transportation Management System (TMS) Implementation & Management - receive, organize, validate, and upload rates on behalf of manufacturing facilities actively using the TMS. </li> <li> Deliver training programs to TMS users. Present ideas effectively, delivering presentations suited to the needs of the audience. </li> <li> Provide training, resources, and ongoing support of TMS to PCA locations. </li> <li> Frequent travel to PCA locations within assigned region to conduct TMS implementations, training and support. </li> <li> Create, modify, and produce reports from the company ERP and TMS to review and monitor shipments, against predetermined goals to recommend transportation solutions that ensure desired service levels. </li> <li> Streamline and organize maintenance of data and information in multiple transportation systems including truck carrier information, rates, contracts, mode, and unit count. </li> <li> Create departmental reports to provide performance and benchmarking summaries by carrier, mode, and facility. </li> <li> Stay up to date with current transportation issues and trends that affect PCA and our customers and inform strategies that support best practices. </li> <li> Know and follow policies and procedures of the company, share information that would benefit other members of the team, and find ways to improve the delivery of service to our customers. </li> <li> Strive to continually strengthen PCA's business philosophy of meeting needs and exceeding expectations for customers. This includes supporting PCA's Commitment to Service which involves doing what's right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make. </li> </ul> Decision Making: The Regional Transportation Analyst is expected to make day-to-day operating decisions to ensure that all service commitments are kept with all internal and external customers. This includes the authorization of non-routine methods of delivery and storage when it is in the best interest of PCA from a cost or customer service standpoint. This position requires a dedicated individual who is prepared to be available for problem resolution on a 24-hour, 7 day/week basis and can function effectively both inside and outside of the office support environment. Interactions with Customers and Vendors: The Regional Transportation Analyst has direct interaction with all internal and external customers to ensure that the level of service delivered either meets or exceeds the customer's expectation. This position has the authority to make the economic decisions necessary to ensure that these expectations are met from a logistics point of view. The Transportation Analyst is responsible for developing the carrier network and continuously improving overall performance while driving out cost. Fostering and preserving strategic relationships with internal and external customers is also fundamental to influence operational initiatives and processes, while seeking efficiencies. Position Requirements: <ul> <li> Education equivalent to a bachelor's degree, preferably in business, logistics, supply chain, and/or transportation required. </li> <li> A minimum of 5 years previous work experience in a corporate logistics, supply chain, and/or transportation environment. Previous containerboard and/or corrugated packaging industry experience strongly preferred. </li> <li> Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. </li> <li> Knowledge of Federal, State, and Local laws and regulations relating to transportation. Understanding of DOT and ICC guidelines and requirements preferred, but not a requirement. </li> <li> Solid negotiation and persuasion skills with the ability to establish rates and transportation changes. </li> <li> Ability to work in a flexible, fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently as the main point of contact 24-hours a day, seven days a week. </li> <li> Effective organizational skills with the ability to handle numerous details, deadlines, and requests. </li> <li> Strong listening, evaluating, analytical, and problem-solving skills. Ability to create alternative solutions and meet deadlines. </li> <li> Established working knowledge of computer systems including experience with Transportation Management Systems, Microsoft Word, Excel, Outlook. Experience with manufacturing systems and enterprise customer service management software a plus. </li> <li> Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, and requests for information. </li> <li> Well-developed interpersonal communication skills with the ability to network and build relationships with individuals of various experience and levels both within and outside of the company. </li> <li> Experience conducting training to a group with strong presentation, group facilitation, and public speaking skills, confidence in influencing, consulting, and partnering with various audiences. </li> <li> Must be able to travel up to 50% of the time and /or required as necessary and possess a valid U.S. driver's license. </li> </ul> #LI-VP1 #LI-Remote All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Sr Transportation Analyst

337-JACKSON-S, 112 Edwards Drive, 112 Edwards Drive, Jackson, Tennessee, United States of America Req #9549 Wednesday, April 10, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Production Manager is responsible for all production operations at a plant including manufacturing, shipping, scheduling, and maintenance. The Production Manager is responsible for effectively leading a production team in the efficient and safe production of corrugated products. As a member of the plant management team, the Production Manager is responsible for evaluating opportunities to improve overall plant performance and profitability. As a member of the plant management team, the Production Manager is responsible for evaluating opportunities to improve overall plant performance and profitability. Principle Accountabilities: Set the strategic direction and momentum for the manufacturing function in the plant. Oversee, plan, and implement strategy to optimize the effective utilization of workforce, materials & machinery. Schedule work, coordinate production activities, provide direct oversight of employees, approve time records, communicate and implement company policy. Engage in employee development activities, make recommendations on employee hire, promotion and disciplinary action. Assure an even flow of work through all manufacturing functions in order to meet production goals and minimize unscheduled downtime. Maintain a clean, safe and injury-free work environment by ensuring health and safety procedures are understood and executed by all employees. Oversee the hiring, training, promotions, and performance evaluation of employees. Analyze production performance, identify opportunities, make recommendations for process and equipment improvement, establish and execute goals. Ensure predictive and preventive maintenance programs are accomplished and repairs are completed on a timely basis so that production and profitability objectives are met. Evaluate and recommend capital projects to ensure plant profitability. Oversee the appropriate implementation of health, safety, environmental, quality, and continual improvement standards as set by the corporation and by local, state, and federal regulations. Assist the upper management in developing business plans and evaluating and recommending capital projects to ensure the plant remains profitable and competitive. Basic Requirements: Education equivalent to a bachelor's degree in engineering or business required. Ten (10) years' of previous experience in corrugated manufacturing industry. Seven (7) years' previous experience in a supervisory capacity at a corrugated manufacturing facility. Established knowledge of corrugated and packaging manufacturing machinery, concepts, practices, and procedures including continual improvement processes and safety practices. Previous experience in coaching, training, teambuilding, performance development, and conflict resolution. Strong interpersonal skills to effectively lead and communicate with production team and management. Strong verbal and written communication skills with the ability to effectively communicate with individuals throughout the company on departmental procedures, policies, practices, and requests for information. Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines. Working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook as well as experience with manufacturing systems including shop floor software. Strong organizational skills with the ability to handle numerous details, deadlines, and requests. Solid analytical and mathematical skills. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Production Manager

338-KNOXVILLE-H, 9575 Commission Drive, 9575 Commission Drive, Mascot, Tennessee, United States of America Req #9646 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work the first and second shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL LABOR MASCOT

Plymouth, MI 48170, USA Req #19938 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust The Quality Systems Manager is responsible for quality, environmental, health, and food safety programs within the plant to ensure production of a high-quality product to meet customer needs. The Quality Systems Manager provides recommendations following the result of product testing and root cause analysis for any incident report. As a member of the plant management team, the Quality Systems Manager is responsible for evaluating opportunities to improve overall plant performance and profitability. PRINCIPLE ACCOUNTABILITIES: Support and maintain a culture of Continuous Improvement" across the plant by developing and implementing the plant's action plan to meet corporate and customer quality and food safety standards. Collaborate with production teams to manage, maintain, and improve manufacturing quality and food safety systems including the shop floor data collection, customer quality reporting system, and the quality checklist system to ensure product and process quality. Facilitate and maintain company environmental, health, and safety (EHS) programs including communications, conducting employee trainings, and supporting quality and safety audits. Serve as the key point of contact for the EHS group and lead the plant health and safety team, as requested. Analyze production and incident data, conduct investigations as necessary, identify root cause, identify process improvement opportunities, and implement quality and safety protocols. Serve as the lead quality contact with customers to address customer concerns and interests and further strengthen the customer relationship. This includes maintaining knowledge of customer specific expectations and requirements, quality testing, interfacing with customer quality staff, responding to customer audits and information requests including providing letters of guarantee and/or certificates of audit, and assist plant management in translating customer satisfaction survey data into action plans. Write programs and coordinate processes to maintain the plant's quality and food safety certification(s) and environmental permitting as needed. Provide timely and usable cost of quality, product/process quality, and safety data collection and analysis for all levels of the organization for improvement purposes. Measures include process capability, process control, pareto analysis, economic loss/improvement impact, etc. Manage and maintain the plant's applicable product testing and ensure all quality Gauges Repeatability and Reproducibility (G R&R) measurement devises are properly calibrated and maintained Document quality procedures and train supervisors and operators on quality processes. BASIC REQUIREMENTS: Bachelor's degree in business, science, statistics, or engineering required. Seven (7) years' of previous experience in corrugated manufacturing operations. Five (5) years' previous experience with lean manufacturing tools such as root cause analysis, five why analysis, and process failure mode and effect analysis. Experience with food safety and managing food programs. PREFERRED REQUIREMENTS: Certified quality engineer. Food safety certification such as Hazard Analysis Critical Control Point (HACCP). KNOWLEDGE, SKILLS, AND ABILITIES: Ability to create and effectively lead teams. Experience developing and executing training initiatives. Solid working knowledge of computer systems including Microsoft Word, Excel, and Outlook. Exposure to manufacturing shop floor and/or Statistics and Quality software preferred. Solid analytical skills with the ability to identify opportunities for improvements and conduct deductive reasoning. Strong negotiation and persuasion skills. Strong communication skills with the ability to communicate effectively to solicit buy-in from various audiences. Strong interpersonal skills to effectively lead and communicate with production team and management. Strong listening, evaluating, and problem-solving skills. Ability to create alternative solutions and meet deadlines. Ability to work in a fast paced, deadline-oriented environment, prioritize assignments, and handle multiple projects and/or requests concurrently. Previous work experience as a member of a team, or a strong understanding of the importance of open communication and information sharing between team members. Must be able to travel as necessary and possess a valid U.S. driver's license. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Quality Systems Manager - Plymouth, MI

Lake Forest, IL, USA &bull; Virtual Req #20005 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Responsibilities: Position is primarily focused on development for applications used to support eight Paper Mills located throughout the United States. Environments include SQL Server and MS Windows/AD. Experience in .NET and SQL is required. Successful candidates will need to have strong communication and interpersonal skills, and have the ability to work well with others in a fast-paced industrial environment. Some travel is involved on a project by project basis. Basic Qualifications: &bull; Bachelor degree in Computer Science or equivalent field of study. &bull; Experience with the following: <ul> <li> VB.Net / C#, .NET framework 4+ </li> <li> Source control, preferably Git </li> <li> SQL Server database 2017+ <ul> <li> Writing SQL queries. </li> <li> Creating stored procedures / functions / views </li> </ul> </li> </ul> <ul> <li> Pluses for the following experience (not required) <ol> <li> Web Development Experience <ul> <li> ASP.NET MVC, Web API, Blazor </li> <li> JavaScript, JavaScript frameworks such as AngularJS </li> <li> HTML5, CSS, Bootstrap </li> <li> Mobile web development </li> </ul> </li> </ol> </li> </ul> Preferred Qualifications: <ul> <li> 5-8 years of experience in Windows desktop development (Windows Forms / WPF). </li> </ul> Knowledge-Skills-Abilities: <ul> <li> Must be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers. </li> <li> Must exhibit excellent communication, analytical, organizational and computer skills. </li> <li> Must be capable of independently making sound decisions through creative problem-solving and detailed requirements-gathering. </li> <li> Must be capable of working with ambiguity and change. </li> </ul> #LI-VP1 #LI-Remote All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Project Leader

Phoenix, AZ, USA Req #20016 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Work as part of a team in support of a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. Assume active role in overall plant and facilities-related work. Position requires assisting all jobs on the plant floor. Follow all company safety rules and lock-out tag-out procedures. Maintain shop and shop equipment per 5S Standards. Other duties as assigned. May be required to stack parts up to 30 lbs. for a period of up to 12 hours. BASIC QUALIFICATIONS: High School Graduate or GED. Be passionate about maintaining a safe work environment. Must be able to work overtime and weekends as needed. Must be willing to work the first and second shift. Must have a good attendance record. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment is preferred. Possess an understanding that temperatures and volumes of work may vary. KNOWLEDGE, SKILLS & ABILITIES: Must be willing to work closely on a day-to-day basis with other production personnel. Ability to share ideas with others to solve problems of essential importance. Excellent communication skills. Thrive in a cross-functional team environment. Work with a sense of urgency to reduce downtime of machines. Strong verbal communication skills. Ability to work in a fast paced environment and handle multiple requests simultaneously. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

GENERAL LABORER

Denver, CO, USA Req #20017 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust RESPONSIBILITIES: Ensure that the product is moved from the truck to the staging area in a safe and efficient manner. Maintain and perform daily safety inspections of the clamp truck and maintain a clean and safe work environment. Perform lockout/tag out procedures on trailers. Maintain good housekeeping and manufacturing practices at all times. Pick and stage orders and load and unload trucks, while maintaining inventory integrity through proper handling and storage. BASIC QUALIFICATIONS: High School Graduate or GED. 6 months experiece operating clamp truck Successful candidate must be willing to work any shift. Certified industrial driver or ability to get certified in a timely manner. Ability to safely operate a propane powered forklift. Must be authorized to work in the U.S. PREFERRED QUALIFICATIONS: Experience in a packaging or other manufacturing environment. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Clamp Driver/Roll Grab 3rd Shift

1800 E Plano Pkwy, Plano, TX 75074, USA Req #20018 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Responsibilities: &bull; Perform a variety of preventative maintenance tasks on all plant manufacturing and support equipment. To include lubrication, scheduled parts replacement and inspection of components for damage and wear. &bull; Work as part of a team in a manufacturing operation with a goal of increasing productivity; decreasing downtime and waste. &bull; Follow all company safety rules and lock-out tag-out procedures. &bull; Work with a sense of urgency to reduce downtime of machines. Basic Qualifications: &bull; Mechanical aptitude. &bull; Must be willing to pursue ongoing technical training to enhance capabilities. &bull; Be passionate about maintaining a safe work environment. &bull; Be self-motivated and able to work alone once trained. &bull; Ability to work any shift, overtime, and weekends. STANDARD WORK WEEK WILL INCLUDE SATURDAY AND SUNDAY. Days off will be mid-week. &bull; Must have own tools. &bull; Must be authorized to work in the U.S. Preferred Qualifications: &bull; 1-2 years of experience in a manufacturing environment. &bull; Practical application experience in mechanical, electrical, hydraulic and pneumatic maintenance functions. Knowledge, Skills & Abilities: &bull; Ability to share ideas with others to solve problems of essential importance. &bull; Excellent communication skills. &bull; Ability to work in a fast-paced environment. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

PREVENTIVE MAINTENANCE TECHNICIAN - CORRUGATED INDUSTRY

Waco, TX, USA Req #19934 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Primary Duties : The Load Planner coordinates the efforts to operate a portion of our trucking fleet within a designated area/customer group. Provides customer service and handles day-to-day customer inquiries, customer demands and requirements to maintain a steady flow of freight. Serves as the point of contact for customer shipping requirements, compliance with rates, order entry and preplanning trucks/drivers. Coordinates with other departments to enhance customer satisfaction. Responsibilities: Manages designated customer account and their revenue base while coordinating traffic flows, freight allocations, quoting of rates and delivery/pick-up schedules. Responsible for accuracy of electronic order entry, effective communication with drivers, and conflict resolution. Controls the preplanning of trucks/drivers. Maximizes equipment utilization while ensuring customer shipping requirements are met. Review and analyze financial reports and take corrective action. Generate and communicate freight rates. Assist other load planners/departments/management in the supporting the larger PCA effort to satisfy our customers. Available all hours via cell phone (company phone provided). Basic Qualifications : 1+ years of experience in the transportation field; preferably as a dispatcher Knowledge of transportation industry laws, safety regulations, and general Trucking basics. Preferred Qualifications : Bachelor's degree related to transportation or business application. Experience with TMW dispatch system & Omnitracs satellites. Knowledge/Skills/Abilities: PC skills including Excel, Word and Outlook Strong communication skills Time management & analytical skills Negotiation & decision making skills All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Load Planner

Jackson, AL 36545, USA Req #20020 Thursday, May 2, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust We are seeking applicants for Summer Student in our Jackson, AL facility. Principle Responsibilities: Will perform a variety of tasks as needed which may include general maintenance of property (clean-up, painting, lawn care) or perform other general helper duties in various areas of the mill. Basic Qualifications: Qualified individuals will meet the following criteria: <ul> <li> Be a dependent child (18 -23 years old) of a PCA employee. </li> <li> Must be enrolled as a full-time student in an academic curriculum at an accredited college or university this Fall. </li> <li> Students attending a two-year college must be in a university-parallel program or a technical curriculum that leads to an associate of applied science degree. </li> <li> Be in good academic standing. Minimum of 3.0 GPA on a 4.0 scale. Student must be enrolled full time for the Fall 2024 Semester. </li> <li> Be able to report for work no later than June 10, 2024. </li> <li> Return a completed Academic Status Report and Summer Employment Application to the Human Resources Office no later than May 31, 2024. </li> </ul> All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

2024 Summer Student

Jackson, AL 36545, USA Req #9684 Monday, March 11, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People &bull; Customers &bull; Trust Responsibilities: Responsible for safely & efficiently utilizing the full potential of the team leaders, operating crews, & support services to maximize the day-to-day performance while providing quality, timely, & cost-effective services & products to internal & external customers. Enforces & reviews all applicable safety rules, practices, systems, housekeeping, & mill rules in a fair, firm, & consistent manner. Achieve mill objectives through performance management, direction setting, work execution, maintenance coordination & review of daily operations, environmental issues, & government compliance. Ensure quality/efficiency/customer satisfaction through application of Total Quality standards & practices, disciplined manufacturing, reductions in cycle time, elimination of non-value adding work, & decision making at the lowest practical level. Supports established performance standards & goals, audits & addresses performance accomplishments & issues, identification & elimination of performance barriers, application of the labor contract & consistent human resource support practices and tools. Qualifications Bachelor's degree in pulp and paper engineering is preferred. Five to seven years of applicable work experience in paper mill operations is required. Solid paper mill manufacturing/production/maintenance background with the ability to learn new concepts and information. Excellent organizational and interpersonal skills essential. Excellent written and oral communication skills are needed. All qualified applicants must apply at Careers.packagingcorp.com to be considered. PCA is an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

Paper Mill Supervisor

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. . Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Multi-Site Customer Service Specialist

<div> Field Specialist I, Advanced CIP POSITION PROFILE This position requires advanced level technology skills to work independently to provide strategic analysis and consultative support to service, maintain, repair and develop solutions for a wide variety of company products and services. Also includes new business and other various support and solution functions as developed or assigned. JOB DUTIES AND RESPONSIBILITIES Technical �&bull; Performs advanced solutions skill services configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise on a wide variety of products and services. �&bull; Fulfills the role of consultant/strategic professional; displays the ability to solve high end product and repetitive problems/issues. �&bull; Required to lead others in technical or other problem sharing efforts; understands and instructs on processes and demonstrates leadership in handling complex situations. �&bull; Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. �&bull; Assembles/adjusts/maintains/shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. Customer Services �&bull; Understands and promotes Ricoh's support functions and offerings, anticipates and manages customer needs across area levels. �&bull; Responsible for managing own time and schedule and assists others in support of multiple solutions time/schedule. �&bull; Maintains and leads productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. Manage Workload �&bull; Effectively executes all required workload management and call handling procedures, using current field call management requirements. �&bull; Performs a full range of services including customer training, equipment and work flow observation, and solution presentation for improved methods. Administrative �&bull; Maintains a full workload, meeting appropriate response times, repair times, quality objectives and cost control metrics. �&bull; Complies with all company policies and completes administrative tasks in an accurate and timely manner. Assists others in their application. �&bull; Performs administrative duties as assigned including maintaining required logs, processes and reports. �&bull; Completes all required administrative tasks in an accurate and timely manner. �&bull; Accounts for all time and activity by recording information through the proper tracking system. �&bull; Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. Results �&bull; Achieves expected productivity levels associated with assigned workload and level of experience. �&bull; Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly. �&bull; Performs other duties as assigned. QUALIFICATIONS (Education, Experience and Certifications) �&bull; Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. �&bull; Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. �&bull; Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager. �&bull; Follow this link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716 KNOWLEDGE, SKILLS AND ABILITIES �&bull; Goal orientated, self-motivated and committed to ongoing self-development and the development of others. �&bull; Effectively handles information of a highly confidential nature. �&bull; Possesses advanced multi-tasking and prioritizing skills. �&bull; Identifies problems, opportunities and develops solutions. �&bull; Possesses required organizational, interpersonal, and verbal communication skills. �&bull; Adept at avoiding and resolving conflict effectively. Displays a high level of professionalism in the most difficult circumstances; demonstrates the ability to overcome considerable technical, customer and logistical obstacles. �&bull; Requires advanced use of Microsoft Office computer application programs and the use of computers, mobile technology and associated applications and / or systems. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS �&bull; Extensive daily travel in an automobile between customer locations is usually required. Assignment at a customer's site or a "walking work area" within a limited urban area might require extensive travel by foot. All travel may be required in a wide variety of weather conditions. May also include working outdoors at times. �&bull; Occasional overnight travel may be required. �&bull; May be required to move objects on wheels up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level, on racks, or above shoulder height using a ladder. �&bull; Requires dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). �&bull; Shift work, overtime, stand-by and/or on-call may be required. �&bull; Work has periodic stress related to deadlines, performance expectations and an increased volume of service calls placed and occasional contact with dissatisfied customers. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

Field Specialist I, Advanced CIP

<div> Area Customer Service Coordinator POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. Job Duties and Responsibilities &bull; An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area &bull; Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices. &bull; Support the Field Implementation Managers with the implementation of new customer accounts and service expansions. &bull; Assists with onboarding new team members and cross training peers &bull; Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area. &bull; Routinely inspects Site Procedures Guide for accuracy and compliance &bull; Knowledgeable of all contracted services within assigned customer accounts &bull; Performs daily visual inspection of site services and Ricoh and customer compliancy to safety. &bull; Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external. &bull; May require "standing in" for absences or vacations of the onsite resources, that may also include site management. &bull; Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts. &bull; Creates and maintains a customer-focused environment. &bull; Responsible for customer satisfaction by engaging end-user feedback. &bull; Responsible for escalating customer issues to ESM/AOM and supporting the resolution to completion. &bull; Communicates effectively and responds quickly to customer and end user communication &bull; Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed &bull; Performs other duties as assigned Qualifications (Education, Experience and Certifications) &bull; Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred &bull; Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles &bull; May require valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. &bull; Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. &bull; Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. KNOWLEDGE, SKILLS AND ABILITIES &bull; Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers. &bull; Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. &bull; Possesses basic math skills. &bull; Possesses judgment in making sound justifiable decisions and taking action in solving problems. &bull; Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. &bull; Possesses commitment to task by having started and persisted with specific courses of action. &bull; Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. &bull; Possesses working knowledge of account services to facilitate job scheduling. &bull; Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources &bull; Possesses ability to resolve customer related issues. &bull; Possesses ability to troubleshoot and coordinate problem resolution. &bull; Possesses proficiency in the use of Microsoft and computers. &bull; Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift &bull; Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS &bull; Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level &bull; Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction &bull; prepare, provide and convey diversified information &bull; Working conditions regularly expose individuals to conditions that could result in minor cuts &bull; Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. &bull; Moderate dexterity &bull; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. &bull; Specific vision abilities required by this job include close vision &bull; Frequent local car travel &bull; While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. </div>

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